Frequently Asked Questions
ii88 FAQ — Answers to All Your Questions
If you have any questions about ii88, you'll find the answers right here — covering everything from deposits and VIP to slots and responsible gaming.
After joining ii88, players often have a range of questions — how to verify their account, which method to use for deposits, how VIP cashback works, or the best way to choose a slot. This page organises the most frequently asked questions into five categories. Every answer is straightforward and based on factual information. If you can't find your question here, ask our team via 24/7 live chat.
Account Verification
The verification process is done primarily for your security. It ensures that only you can manage your account and that no one else can open an account using your details. Verification is also required before you can withdraw your winnings. ii88 is an SSL encryption-protected platform, so all information you provide stays completely safe.
The easiest and most accepted document is the National Identity Card (NID). A valid passport or driving licence may also be accepted. Make sure the document photo is clear, complete, and not expired before submitting. Blurry or torn images may delay the verification process.
When verification is rejected, a message is usually sent explaining the reason. In most cases the issue is with image quality — blurry or partial photos. Take a clear photo again in good lighting and resubmit. If the problem persists, contact us via live chat — our team will assist you promptly.
Yes, completely safe. ii88 uses your documents and personal information solely for verification purposes and stores them via SSL encryption. Your information is not shared with third parties. Read our privacy policy for more details.
VIP & Cashback
ii88 has five VIP tiers in total:
Bronze (weekly cashback up to 0.3%), Silver (up to 0.6%), Gold (up to 0.9%), Platinum (up to 1.2%), and Diamond (up to 1.5%).
The cashback rate is higher at each tier and the benefits become more attractive.
At the end of each week, a set percentage of your total bets is added to your account as cashback. The rate depends on your current VIP tier — from up to 0.3% at Bronze to up to 1.5% at Diamond. Cashback is credited directly to your balance; no separate request is needed.
Continuing to play regularly creates the opportunity to move up to a higher tier over time. The more actively you use the platform, the faster the path to the next tier opens. Starting from Bronze, you can move up step by step through Silver, Gold, Platinum, and all the way to the top Diamond tier.
Alongside cashback, higher-tier VIP members receive priority support, early access to special promotions, and assistance from a dedicated account manager. Special offers and a more personalised experience are even richer for Platinum and Diamond members.
Deposit Questions
ii88 currently supports four mobile banking methods for deposits:
bKash, Nagad, Rocket and Upay. The minimum deposit amount for all methods is ৳500. The process is fast and completely secure.
Log in to your ii88 account and select bKash from the deposit section. Send the required amount from your bKash app to the payment number provided. Submit the transaction number — your balance will be updated shortly. The minimum amount is ৳500.
Yes, the process is the same. Select Nagad from the deposit section, send money from your Nagad app to the number provided, and submit the transaction ID. The minimum amount is ৳500. Nagad payments are generally processed very quickly.
Occasionally there may be a slight delay due to network issues. First wait a few minutes and refresh the page. If the money still hasn't arrived, contact us via live chat with your payment screenshot and transaction ID — our team will resolve it quickly.
ii88 does not charge any additional processing fee on deposits. However, your mobile banking provider (bKash, Nagad, Rocket, or Upay) may apply a small charge according to their own policy. Check your mobile banking app to confirm this.
Responsible Gaming
ii88 is for individuals aged 21 or older only. This age limit is strictly enforced to protect minors. Age is verified at the time of registration and documents may be requested in cases of doubt.
Yes. ii88 gives players the option to set their own daily, weekly, or monthly deposit limits. This is an effective way to avoid overspending. To set a limit, make a request through account settings or via live chat.
A cooling-off is a temporary suspension of your account for a set period of time. Self-exclusion is a step to keep yourself away from the site for a longer period. Both are entirely voluntary and can be activated easily. Let the support team know and they will act promptly.
Some common signs include: spending beyond your budget, continuing to play after losses, hiding your gambling from family or friends, or spending money on gambling instead of other essential expenses. If you notice these signs, taking a break and seeking support is the wise thing to do.
You will find detailed guidelines and support information on our responsible gaming page. ii88's 24/7 live chat support team is also always there for you — do not hesitate to reach out.
Slots & Jackpots
RTP (Return to Player) is the average percentage of total bets that a game returns to players over the long term. For example, a game with a high RTP returns comparatively more to players over the long run. Keep in mind, however, that this is a long-term average — results may vary from session to session.
If you want to play longer on a small budget, choose a low-volatility game — these deliver frequent small wins. High-volatility games are suited to bigger prizes but can also result in more losses. Read the game description and try it in demo mode first.
In a progressive jackpot, a small portion of every bet is added to the jackpot pool. This means the prize amount grows continuously over time. Any player can win it at any time — the prize is awarded through a specific winning combination or a random trigger.
Yes, free spins are usually given as part of special promotions or VIP benefits. In addition, in-game free spins can be earned within certain slot games through scatter symbols or special features. Keep an eye on the promotions page or ask via live chat.
Still have questions? We're ready to help
If you haven't found the answer to your question above, contact us directly. The ii88 support team is available 24 hours a day, seven days a week in both Bengali and English.